Shipping Policy | 4x4 Depot

4×4 Depot Shipping Policy

Effective Date: 31st May 2024

Welcome to 4×4 Depot! This Shipping Policy outlines the terms and conditions related to the shipping of products purchased from our online store. By placing an order, you agree to the following terms:

1. General Shipping Information

1.1 Shipping Locations: We ship to addresses within South Africa. At this time, we do not offer international shipping.

1.2 Processing Time: All orders are processed within 1-3 business days. Orders are not processed or shipped on weekends or public holidays.

1.3 Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout.

2. Shipping Methods and Delivery Times

2.1 Standard Shipping: Estimated delivery time is 5-7 business days once order has been processed.

2.2 Delivery Delays: Delivery delays can occasionally occur due to unforeseen circumstances (e.g., supplier issues, logistical disruptions). We will notify you promptly if there is a significant delay in the shipment of your order.

3. Drop Shipping Model

3.1 Supplier Dependency: As we operate on a drop shipping model, our suppliers may ship products directly to you. We do our best to ensure timely and accurate deliveries.

3.2 Stock Availability: If a product is out of stock with our supplier, we will notify you promptly. You will have the option to:

Receive a full refund.
Choose an alternate product of equal value.
Wait for the product to become available.

4. Pricing and Product Availability

4.1 Price Changes: Prices of products are subject to change without notice due to supplier pricing adjustments. While we strive to honor the advertised prices, we reserve the right to cancel any order if the supplier’s price has increased. In such cases, we will notify you promptly and offer the following options:

Pay the difference to match the new price.
Choose an alternate product of equal value.
Receive a full refund.
4.2 Product Descriptions: We make every effort to ensure product descriptions and images are accurate. However, we cannot guarantee that the product details provided by suppliers are free of errors.

5. Order Tracking

5.1 Tracking Information: You will receive a shipment confirmation email with a tracking number once your order has shipped. You can track your order status through the provided link.

6. Shipping Address Accuracy

6.1 Address Verification: Please ensure that the shipping address is correct and complete. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

6.2 Address Changes: If you need to change your shipping address after placing an order, please contact us immediately. We will do our best to accommodate changes before the order is processed and shipped.

7. Shipping Insurance and Lost/Damaged Packages

7.1 Lost or Damaged Packages: We are not liable for lost or damaged packages once they are handed over to the shipping carrier. However, we will assist you in filing a claim with the carrier if your package is lost or damaged.

8. Returns and Refunds

8.1 Return Policy: For details on returns and refunds, please refer to our [Return Policy https://4x4depot.co.za/returns-refunds/]

8.2 Refund Processing: Refunds will be processed within 7-10 business days of receiving the returned item or order cancellation due to stock unavailability or price changes.